Our goal is to ensure the safest and most comfortable experience for our guests. All staff has undergone covid-focused training, ensuring guests are welcomed with the Hotel Quinta do Lago standard of service while following necessary health and safety protocols at all times, namely a visible personal hygiene protocol before any contact or item sharing with guests.
At check-in we have optimised our procedure to reduce point of contact to a minimum. Guest will also receive information about our new procedures and sign a registration card stating they are in good health.
All guests will be welcomed with a safety hamper including masks and hand sanitiser, with additional items available in the hotel’s boutique. Similarly, all our employees will use function specific protective equipment and are required to keep a social distance from guests.
Throughout the hotel, hand sanitiser solution will be available for the use of guests. Information about best practices will help guests adapt to new service procedures.
Guests can have their temperature checked at any times, ensuring they feel safe and well during their stay. Should a guest need a local medical, we have partnered with local private clinics and hospitals, if needed, including Covid testing.
Prior to reopening the hotel, all active employees will undergo testing and will have their temperature checked before commencing their shift.
Our Spa and other facilities may have operacional limitations, when imposed by local regulations, which may be lifted throughout the summer season.
We have revised and enhanced our safety and cleanliness procedures, implementing best practices of recognised internacional bodies and statutory regulations, to ensure the highest level of safety to our guests. These measure have merited the “Safe & Clean” accreditation by Turismo de Portugal but we wish to go further and hope to receive the GBAC Star Accreditation by ISSA soon.
At all hotel entrances we have installed disinfecting matts, to ensure shoes are clean when accessing our premises.
The frequency of property-wide cleaning has been increased from our already high standard, placing extra focus and recurrence on high-touch surfaces door handles, elevators, public bathrooms, front desk and public transit areas. All areas will also have ULV disinfection fogging applied on a daily basis, which will be reinforced in high transit areas.
Rooms and Suites will be thoroughly deep cleaned daily with EPA approved products by the Housekeeping staff, who will wear the required protective equipment. The most frequently used areas, such as bathrooms, and frequently handled items, such as television remote controls, telephones, handles, doors and curtains, will receive particular attention. The cleaning items used will be of single use, for the individual protection of each room.
The number of entries in the rooms has been reduced to the minimum, by modifying processes. During the stay, the guests may still choose to have entrances in their room only when explicitly requested. Between stays there will be a waiting period and a whole room ULV disinfection fogging will be applied.
All our linens washing programs have been reviewed, to ensure conformity, and as we have our own in-house laundry, we can assure the safety of the circuit from washing to each guest room. Our laundry service will also be available, with each guests clothe washed individually to the same standard.
Should a porter be required to handle luggage, proper disinfection will precede and proper protective equipment used. Guest may also have their luggage disinfected before being taken to the room.
Our air conditioning systems have been reviewed and will always work in fresh air flow. New, modern filters have been installed in the central system and rooms will have filters exchanged between stays.
The hotel’s shuttle and private transfer cars will cleaned between each guests’ ride and drivers will wear a mask throughout the ride.
To ensure social distancing is respected, our guests will notice that the layouts of bars, restaurants and other public areas has been altered, to ensure adequate social distancing, and two seating times implemented to ensure we can accept all guests wishing to dine and drink with us. Tablecloths will be single-use, the cutlery will only be provided at the tables and the seats will be assigned respecting safe distances, among other measures. As we have an ample terrace, guest will have plenty os space to enjoy their delicious meals. Advanced booking is recommended and opening hours may be extended.
All staff and cooks will wear adequate protective equipment, when cooking and plating, and waiters will also disinfect their hands between handling different tables. As always, the highest HACCP standards are throughly implemented.
Guests will be able to view restaurant menus digitally, on their own devices, or with properly disinfected/disposable menus.
Breakfast will be served at the table and/or with a waiter serviced buffet. Our room service has also been adapted, to ensure safe distancing, and may be delivered to the door. A new take away service will be available at our restaurants.
At the reception and close proximity counters, protective screens have been installed. A WhatsApp Messaging Service will be available to ensure real-time interaction, without physical contact, in order to satisfy all and any requests from our guests.
The loungers at the pool and beach have been safely spaced, to ensure social distancing, and will be disinfected daily and between each guests’ use. The frequency of review of pools and jacuzzi has been increased, to ensure optimum levels at all times.
Our guest rooms and suites had all reusable print material removed, as well as non-essential decorative items.
All staff have been trained to act with social distancing in mind, including office and support workers, and all external services or deliveries will be minimised and only have access to the delivery dock. Items will be properly disinfected, with ULV fogged when needed, before entering the premises.
We have always had a doctor available on premisses when needed, but if you feel unwell or experience virus-related symptoms, our emergency contingency plan details procedures to assist you in doctor contact, while you await in a pre-arranged safe room. We have also partnered with covid-prepared local hospitals, to provide any additional necessary support.